Frequently Asked Questions

Have questions about our services?

We’ve put together answers to the most common inquiries about appliance repairs, installations, and TV mounting. Whether you’re wondering about pricing, service areas, or what to expect during an appointment, our FAQ section is here to give you clear and helpful information.

Categories:

❓ My dishwasher isn’t draining properly. Can BestServe Appliances help?

If your dishwasher isn’t draining properly, it could be caused by:

  1. Clogged drain hose – Food debris or kinks in the hose can prevent proper drainage.
  2. Blocked filter – A dirty filter may stop water from flowing out efficiently.
  3. Garbage disposal issues – If your dishwasher drains into a garbage disposal, a clog there can affect drainage.
  4. Malfunctioning drain pump – The pump may need repair or replacement if it’s not working correctly.

For reliable dishwasher repair, contact BestServe Appliances. Our experienced technicians can diagnose and fix drainage problems quickly. Call us at (587) 406-0555 or email info@bestserve.ca to schedule a service.

Tip: Regularly cleaning your dishwasher filter and checking the drain hose can prevent most drainage issues.

❓ Why isn’t my dishwasher cleaning dishes properly?

If your dishwasher isn’t cleaning dishes properly, it could be due to several common issues:

  1. Clogged spray arms – Food particles can block the spray arms, preventing water from reaching all dishes.
  2. Dirty filters – A clogged filter reduces water flow and cleaning efficiency.
  3. Overloading the dishwasher – Placing too many dishes or blocking the spray arms can lead to poor cleaning.
  4. Using the wrong detergent – Make sure you are using a dishwasher-specific detergent and the correct amount.
  5. Hard water buildup – Mineral deposits can affect cleaning performance; using a rinse aid or descaler may help.
  6. Low water temperature – Water should be at least 120°F (49°C) for optimal cleaning.

If you’ve checked all these and your dishwasher still isn’t working properly, it might require professional repair. Contact BestServe Appliances at (587) 406-0555 or email us at info@bestserve.ca to schedule a service call.

Tip: Regular maintenance, such as cleaning filters and spray arms, can prevent most dishwasher performance issues.

❓ What if I am not satisfied with the repair or the technician’s behavior?

Your satisfaction is extremely important to us. Unsatisfactory service or unprofessional behavior is not acceptable. In such cases, please call us at (587) 406-0555 or email us at info@bestserve.ca to escalate the issue.

Rest assured, our customer service team will take prompt action to resolve the problem and ensure you are completely satisfied with the outcome.

❓ What if the technician doesn’t show up or fails to reschedule?

Sometimes, our technician might be delayed due to extended service time on a previous call or unexpected traffic interruptions. In such cases, our customer support team or the technician will contact you to update you or reschedule the appointment.

However, if the technician fails to show up or does not reschedule, we understand the inconvenience and want to respect your time. In this situation, we will provide a $25 discount on your billing.

Your satisfaction is our priority, and we appreciate your understanding in these rare cases.

❓ What if I forget to cancel and the technician shows up?

We completely understand that sometimes things slip your mind. However, if our technician arrives and no one is available for the scheduled appointment, a $50 “No-Show” fee will apply.
This helps us cover the technician’s time, travel, and fuel costs.

To avoid this charge, please call us at (587) 406-0555 at least 3 hours before your appointment if you need to cancel or reschedule.

❓ What if I want to cancel my appointment?

It’s okay — we understand plans can change! 😊
If you need to cancel your appointment, please call us at (587) 406-0555 at least 3 hours in advance. This helps us allocate that time to another customer and saves our technician’s valuable time.

❓What is BestServe Appliance Installation Charges?

Refrigerators

  • Standard Fridge Water Line — $110
  • Built-In Refrigerator with Trim Kit (Whirlpool) — $200
  • Built-In Refrigerator Side-by-Side (KitchenAid) — $200
  • Built-In Fridge with Trim Kit (Frigidaire) — $300

Cooking Appliances

  • Gas Range Installation — $170
  • Gas Cooktop Installation — $170
  • Electric Cooktop Installation — $120
  • Built-In Single Oven Installation — $150
  • Built-In Double Oven Installation — $200

Microwave Installation

  • Over-the-Range (OTR) Microwave — $150
  • Built-In Microwave — $120

Dishwasher & Laundry

  • Dishwasher Installation — $150
  • Electric Washer & Dryer Installation — $120
  • Electric Washer & Dryer (Stackable) Installation — $150

Range Hoods

  • Under-Cabinet Range Hood — $150
  • Chimney-Style Range Hood — $250

Additional Services

  • Old Appliance Uninstallation — $50
  • Appliance Disposal (Small Appliances Only) — $50
  • Additional Trip Charges — $35

❓Do you provide installation for second-hand appliances?

Yes! We safely install both new and pre-owned appliances, ensuring all connections and safety standards are met.

❓How do I book an appliance installation in Calgary?

Call BestServe Appliances at 587-406-0555 or book online through our website. Our team will confirm the appointment and provide all necessary details.

❓How should I prepare for the appliance installation?

  • Clear the area around the installation spot.
  • Ensure proper electrical or gas connections are accessible.
  • Keep appliance manuals handy for reference.

❓Do you handle gas appliance installations?

Yes, our certified technicians can install gas stoves, ovens, and dryers. We do not install gas lines; a licensed plumber is required for new gas line connections.

❓Can I schedule same-day installation?

Yes, we offer flexible appliance installation in Calgary—your service can be scheduled either the same day or the next day, based on availability.